Terms and Conditions

By accepting our quotation you agree to be bound by SOS Get Gutted’s terms and conditions.

SOS Get Gutted reserves the right to charge Commercial, Industrial and letting agency clients a £35 fee for all on site surveys requested. This fee covers the fuel and time required to conduct the inspection and calculate the quote. If our quote is successfully accepted SOS Get Gutted will then deduct this initial fee from the final bill thus ensuring a free initial inspection/estimate.

1 – Cancelation of SOS Get Gutted services must be done in writing and with confirmation from our Head Office that we have received your letter. You will be given a cancellation reference which ensures SOS Get Gutted has received your letter. It is your responsibility to ensure SOS Get Gutted receives your letter. SOS Get Gutted is not responsible for any communication that is lost in the post or out of their control. You can also send your letter by e-mail to. info@sos-getgutted.com

SOS Get Gutted and the customer must give 60 days’ Notice of cancellation if the contract is over £500.00 per year.

2 – If operatives of SOS Get Gutted have arrived to do works on your property and you no longer require our services then SOS Get Gutted reserves the right to charge £35.00 fee to compensate for traveling costs and time wasted.

3 – If you are not satisfied with our service please contact SOS Get Gutted Head Office within 24 hours from date of works (01702 316723) and also confirm your complaint in writing to our Head Office. An operative will rectify to your satisfaction within 48 hours any poor work results or services. If any complaint is proven to not be as a result of our operatives, SOS Get Gutted reserves the right to levy a call out charge of £20.00 to cover expenses and time lost.

3a – Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/

4 – In accordance with SOS Get Gutted Health & Safety policy we request all small children and pets are kept inside the property whilst our operatives are working on your roofline. All items of garden furniture/household items/plant pots should be away from the property and allow reasonable access.

5 – All complaints/claims must be made in writing and addressed to SOS Get Gutted Head Office within 48 hours after the liability has arisen. It is your responsibility to ensure SOS Get Gutted Head Office receive your letter and you obtain a reference number from SOS Get Gutted Head Office relating to your complaint/claim.

6 – SOS Get Gutted and all operatives are comprehensively insured under our Public & Employers Liability Insurance Policy

7 – Prior to commencing any work a Risk Assessment/Method Statement and H&S Policy will be recorded and produced on request.

8 – Payment for any service provided by SOS Get Gutted must be made within 7 days from date of Works. Payment can be made either by Cash, Cheque, or Bacs . SOS Get Gutted reserves the right to charge interest on late payments in line with the Standard Interest rate current to the date of clean set out by Nat-West Bank. Interest will be calculated on a daily basis until payment is received. If payment exceeds 30 days a late payment charge of £25.00 will be added to your account to compensate for all types of communication required to collect payment. If after unsuccessful attempts to recover the outstanding amount due and the amount remains unpaid after 45 days from date of Works SOS Get Gutted reserves the right to pass this account over to our legal department and to proceed with court action to recover the debts, legal costs and any added expense incurred with regards to this debt.

9 – SOS Get Gutted collects data from our customers in the form of Name, Address, Telephone Numbers and Email Address. This information is strictly for the use of SOS Get Gutted and to assist in carrying out our services. At no time will your data ever be sold or passed on to 3rd party users. We respect our customers privacy, this information is kept in line with data protection regulations at all time.

10 – Throughout SOS Get Gutted providing any of their services all representatives of SOS Get Gutted will remain polite, courteous, reliable and professional at all times. If any representative of SOS Get Gutted fails to adhere to this code of conduct you are to report this immediately to SOS Get Gutted Head Office and also send in a letter or email detailing what happened. This in turn will be investigated internally and SOS Get Gutted will write to you by email or letter detailing the outcome of their investigation.

11 – SOS Get Gutted Provides a 3 month guarantee on repair work carried out to gutters where parts are replaced, a warranty is not generally offered on cleaning services because anything could cause the gutter to block again within hours of satisfactory work being completed. For example. If a bird dies in the gutter blocking the flow of water immediately after we have completed cleaning work is not a warranty issue, etc… (guarantees/warranties are not insurance backed).  For installation of gutters, roofs, soffits, fascias, cladding – warranties will exist for the various materials used, this warranty information will be passed on to the customer by SOS Get Gutted but claims will need to be made directly between the customer and the manufacturer.